Right of Withdrawal
If you are a consumer residing in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason.
Withdrawal Period
The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., a letter sent by post or email):
- Email: contact@innervisioncrystals.net
- Website: www.innervisioncrystals.net
You may use the model withdrawal form below, but it is not obligatory.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized - Custom / Limited Edition pieces or Wholesale items.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Model Withdrawal Form
To: InnerVision Crystals, contact@innervisioncrystals.net
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Order #
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
