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Shipping & Returns

Welcome to InnerVision Crystals

  • Current order volume : All orders are shipping within 2 business days or less. 
We have a pretty steady order volume, the team can get about 75 - 120 orders out a day depending on item counts. All orders are packed and shipped in the order they are received Monday - Friday, from 9am - 4pm.
  • Domestic / U.S. Orders
  • FREE USPS Shipping on orders over $250
  • You can choose from faster USPS & FedEx Options.
  • We provide FREE Insurance on every shipment.
International Orders - *We are seeing some delays with Customs / VAT processing, in some cases orders may take up to 4 weeks or more to arrive. Shipping costs have gone up significantly over the last few years.
  • Flat Rate shipping starting at $20 for USPS / Global Post.
  • Orders over $500 are shipped Free with USPS / Global Post. You may choose a faster delivery options if you desire.
  • TRACKING for Global Post can take up to 48 hours to update initially.
  • These are delivered with your regular mail in your country. We have no control over speed over Customs clearance & Delivery this once we ship. Tracking is available.
  • These packages are delivered with your regular mail, Safe, fully insured and come with tracking. 
****For some countries because of theft or loss of package only a couple options are available - Express or Priority -  may be available, for many coutries in SE Asia / Malaysia, Africa & Middle East (Israel, UAE, Iraq, Iran, Saudi Arabia) Indonesia, Mexico, Brazil and some other South American Countries.


Shipping Insurance - IVC provides free insurance on every package against Damage during shipment or Loss / Non Delivery of a package.

Returns & Exchanges : All crystals are sold with high quality photographs & measurements. There are no surprises for the buyer. In the rare case that you simply are not happy - for any reason - with the crystal you purchased you have 1 week / 7 days from delivery to contact us to return the item. Email us your order # & the items being returned. Then just send it back, properly packaged - as it was delivered. We provide Return labels for returns in the U.S. via USPS priority mail.

*Wholesale Lots and some other items are sold as is / no returns, these are clearly stated in the Description, and are based on availability, etc. There is no "picking or high grading" lots, and returning stones you do not wish to use. Most wholesale is sold with no returns.

InnerVision Crystals will refund or replace the item if lost or damaged during shipment as all orders are insured fully. If there are any issues with your order or For all inquiries and other requests please use this EMAIL or you can also reach me direct by calling 315-750-6504. Customer Service is #1 here and we strive for 100% satisfaction. All Single crystals, gemstones or pieces of jewelry are unique and one of a kind, the pictures are of the actual item you will receive. The only listings we use "Stock" Photos of are some Gemstones and Wholesale Parcels - it will be noted in the listing.

Wholesale Orders are all based on availability & varies slightly in sizes and grades according to what is available at that point in time. Wholesale is ordered direct from the Source so the grade / quality are always going to be the same quality. Please educate yourself on what you are ordering when buying wholesale as there are no returns or exchanges on wholesale orders. Please ask all questions you may have. Pictures and Information on all wholesale is available upon request.

We are very good at what we do here & cater to a huge community around the World.

This is what I love to do and I hope to share the ease of purchasing crystals online and the unique experience of personal assistance from emails, to phone, to shipping, to invoicing, we handle every step of every order personally. Let us show you what peace of mind shopping for crystals on line is like.

Thank you.

Mike Eggleston

InnerVision Crystals
2300 Smith Rd
Hamilton NY 13346