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Shipping & Returns

Welcome to InnerVision Crystals

11/5/22 - We have a pretty steady order volume, the team can get about 75 - 120 orders out a day depending on item counts. All orders are packed and shipped in the order they are received Monday - Friday, from 9am - 4pm. On average most orders are out the door in 24 - 36 hours or less during business days. During Holiday & End of Year it can be more like 48 hours as we handle high order volume.


Domestic / U.S. OrdersFree shipping on all orders over $25 (increasing to $50 in 2023). You can also choose from faster FedEx & USPS Options. *We upgrade orders over $250 to Priority Mail & $1000+ to Express Mail for free.

International Orders - **We are seeing delays with Customs / VAT processing for many countries, in certain cases, orders may take up to 4 - 6 weeks or more to arrive. This is with USPS / Global Post options. These are delivered with your regular mail in your country. We have no control over this once we ship.

For All orders under $500 you may choose First Class Mail ($15 , Delivery in 10 - 21 Days depending on country). For All orders over $500 you get Free Shipping option. These are delivered with your regular mail, Safe, fully insured and come with tracking.

UPS & DHL International Express is available & we upgrade orders over $2k to this service with signature required. This usually takes 5 business days to your door, this is the fastest and safest way to ship High Value orders, but these are expensive, pricing is out of our control.

****For some countries because of theft or loss of package only a couple options are available - Express or Priority -  may be available, for many coutries in SE Asia / Malaysia, Middle East (UAE, Iraq, Iran, Saudi Arabia) Indonesia, Mexico, Brazil and some other South American Countries.


Shipping Insurance - IVC provides free insurance on every package against Damage during shipment or Loss / Non Delivery of a package.

Returns & Exchanges : All crystals are sold with high quality photographs & measurements. There are no surprises for the buyer. In the rare case that you simply are not happy - for any reason - with the crystal you purchased you have 1 week / 7 days from delivery to contact us to return the item. Email us your order # & the items being returned. Then just send it back, properly packaged - as it was delivered. We provide Return labels for returns in the U.S. via USPS priority mail.

*Wholesale Lots and some other items are sold as is / no returns, these are clearly stated in the Description, and are based on availability, etc. There is no "picking or high grading" lots, and returning stones you do not wish to use. Most wholesale is sold with no returns.

InnerVision Crystals will refund or replace the item if lost or damaged during shipment as all orders are insured fully. If there are any issues with your order or For all inquiries and other requests please use this EMAIL or you can also reach me direct by calling 315-750-6504. Customer Service is #1 here and we strive for 100% satisfaction. All Single crystals, gemstones or pieces of jewelry are unique and one of a kind, the pictures are of the actual item you will receive. The only listings we use "Stock" Photos of are some Gemstones and Wholesale Parcels - it will be noted in the listing.

Wholesale Orders are all based on availability & varies slightly in sizes and grades according to what is available at that point in time. Wholesale is ordered direct from the Source so the grade / quality are always going to be the same quality. Please educate yourself on what you are ordering when buying wholesale as there are no returns or exchanges on wholesale orders. Please ask all questions you may have. Pictures and Information on all wholesale is available upon request.

We are very good at what we do here & cater to a huge community around the World.

This is what I love to do and I hope to share the ease of purchasing crystals online and the unique experience of personal assistance from emails, to phone, to shipping, to invoicing, we handle every step of every order personally. Let us show you what peace of mind shopping for crystals on line is like.

Thank you.

Mike Eggleston

InnerVision Crystals
2300 Smith Rd
Hamilton NY 13346