Welcome to IVC. We accept all forms of payment
Shipping :
We ship orders Daily Monday - Friday, most orders ship within 24 hours / 1 business day.
During Holiday Season, from Black Friday through Christmas there may be a 24 - 48 hour delay in Shipping as we handle increased volume.
All orders are packed and shipped in the order they are received.
Domestic / U.S. Orders - First class mail is available for Free on all orders over $10. You can also choose Priority Mail or Express mail if you want it faster, I will pay to have it sent Express on all orders over $1000
DHL Express or USPS EXPRESS is also available and is our way of shipping all Higher end pieces over $2500 with signature required.
International Orders - For All orders under $500 you may choose First Class Mail ($15 , Delivery in 10 - 21 Days depending on country). For All orders over $500 choose from Priority Mail ($35 - $75) or Express Mail ($75) these are Safe, fully insured, with tracking & Faster Delivery. UPS & DHL International Express is available, this usually takes 3-5 days to your door, this is the fastest and safest way to ship High Value orders, but these are expensive, out of our control.
For some countries because of theft or loss of package only a couple options are available - Express or Priority - may be available, for many coutries in SE Asia / Malaysia, Middle East (UAE, Iraq, Iran, Saudi Arabia) Indonesia, Mexico, Brazil and some other South American Countries.
OTHER SHIPPING OPTIONS :
Shipping Insurance - IVC provides free insurance on every package against Damage during shipment or Loss / Non Delivery of a package.
Returns & Exchanges : All crystals are sold with high quality photographs & measurements. There are no surprises for the buyer. Returns / Refunds are accepted if the item received is not as described. In the rare case that you simply are not happy for some reason with the crystal you purchased you can send it back, properly packaged and postmarked within 7 days for a Refund or Store Credit / Exchange.
*Wholesale or Lots are sold as is and are based on availability, etc. There is no "picking or high grading" lots, and returning stones you do not wish to use.
InnerVision Crystals will refund or replace the item if lost or damaged during shipment as all orders are insured fully. If there are any issues with your order or For all inquiries and other requests please use this EMAIL or you can also reach me direct by calling 315-750-6504. Customer Service is #1 here and I strive for 100% satisfaction. All Single crystals, gemstones or pieces of jewelry aare unique and one of a kind, the pictures are of the actual item you will receive. The only listings we use "Stock" Photos of are some Gemstones and Wholesale Parcels.
Wholesale Orders are all based on availability & varies slightly in sizes and grades according to what is available at that point in time. Wholesale is ordered direct from the Source so the grade / quality are always going to be the same quality. Please educate yourself on what you are ordering when buying wholesale as there are no returns or exchanges on wholesale orders. Please ask all questions you may have. Pictures and Information on all wholesale is available upon request. I am this company, I handle every single stone I sell. I know these crystals extremely well as I get to work with them each day. This is what I love to do and I hope to share the ease of purchasing crystals online and the unique experience of personal assistance from emails, to phone, to shipping, to invoicing, I handle every step of every order. Let me show you what peace of mind is like.
Thank you.
Mike Eggleston
